At Avant Collections, we are committed to providing high-quality, vegan, and organic cosmetic products that our customers will love. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to return your items. To be eligible for a return, the following conditions must be met:
- The product must be unused and in its original, sealed packaging.
- The product must be purchased directly from Avant Collections via our website (www.avantcollections.com).
- The return request must be initiated within 30 days of receiving your order.
If your return is approved, we will issue a refund to your original payment method once the product has been returned and inspected.
Exchanges
We currently offer exchanges for defective or damaged products. If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order to arrange for an exchange. You will be required to send us a photo of the damaged item as proof.
Unfortunately, we do not offer exchanges for color preferences or if the product has been opened and used.
How to Return or Exchange an Item:
- Contact our Customer Support team at contactus@avantcollections.com to initiate the return or exchange process.
- Include your order number and a brief explanation of why you are returning or exchanging the product.
- Our team will provide you with a return shipping label and instructions on how to send the item back.
- Once we receive the returned item, we will process your refund or exchange request within 5-7 business days.
Please note: Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Opened or used products.
- Products purchased outside of the Avant Collections website.
If you have any questions or need assistance with a return or exchange, please reach out to our Customer Support team at contactus@avantcollections.com
